Users of Nest products unable to access their devices online
Online functionality and accessibility features disabled for a few hours
For a few hours in the evening of May 16th, Nest devices were inaccessible via the smartphone app and web browsers.
Nest sells consumer-grade home security products which include thermostats, cameras, locks, smoke detectors, and doorbells. And all these went offline for several hours on the said date as users scratched their heads why they can’t lock or unlock their security devices.
The good news is, only the online connectivity of the devices were affected. Users were still able to manually access their Nest products and no serious incidents were reported.
On an official Twitter post by the company on May 17 @12:39PM ET, they said they were able to fix the issue and restore access via online methods. They said they’re still investigating the issue. For users who have owned Nest products for the last few years, this incident is similar to the outages experience in 2015 and 2016, were cameras and thermostats went offline and users had to manually restart their devices to fix the problem.
Nest is owned by Google, when the tech giant bought the company for $3.2 billion in the Q1 of 2014.